Refund Policy
At SmartDSR, we are committed to providing exceptional value and service. Our refund policy is designed to be fair, transparent, and focused on ensuring your success with our platform.
Last Updated: August 2025 | Effective Date: All subscriptions starting August 1, 2025
Policy Overview
SmartDSR operates on a Software-as-a-Service (SaaS) model with recurring billing cycles. Our refund policy balances customer satisfaction with the operational realities of providing continuous service, infrastructure maintenance, and ongoing platform development.
We strongly encourage all prospective customers to utilize our 14-day free trial period to thoroughly evaluate compatibility of our platform with your requirements before committing to a paid subscription.
Refund Eligibility Scenarios
Platform Unavailability
Service downtime exceeding 24 consecutive hours due to our infrastructure issues
Full refund for affected billing period
Critical Feature Failures
Core functionality completely non-operational for more than 48 hours
Partial refund based on impact duration
Billing Errors
Incorrect charges due to system errors or duplicate billing
Full refund of erroneous charges within 30 days
Change of Mind
Deciding the service doesn't meet your needs after successful deployment
No refund - trial period available for evaluation
Misuse or Violation
Account termination due to terms of service violations
No refund for remaining subscription period
Integration Challenges
Difficulties connecting with your existing systems
Case-by-case evaluation with our support team
Refund Request Process
Submit Request
Contact our support team with your refund request and relevant details
Review & Assessment
We'll review your case within 3 business days and assess eligibility
Decision Communication
You'll receive a detailed response with our decision and next steps
Processing
Approved refunds are processed within 5-7 business days to original payment method
Important Terms & Conditions
Subscription Billing
Refunds are calculated based on unused portions of your current billing cycle. Annual subscribers receive prorated refunds for unused months.
Processing Timeline
Approved refunds are processed within 5-7 business days. Depending on your payment provider, it may take an additional 3-5 business days to appear in your account.
Service Continuity
Upon refund approval, your account will be scheduled for deactivation at the end of your current billing period, ensuring no service interruption during the process.
Need to Request a Refund?
Our customer success team is here to help. Before submitting a refund request, we encourage you to reach out to our support team to discuss any issues you are experiencing — we may be able to resolve them quickly.
SmartDSR reserves the right to modify this refund policy at any time. Changes will be communicated to existing customers and will apply to future billing cycles. This policy is governed by the laws of [Your Jurisdiction] and any disputes will be resolved through binding arbitration.